We’re here to help
Start Your Referral Journey
Whether you’re a family member, healthcare professional, or social worker, our caring team is here to make the referral process simple and supportive. Discover the steps to connect someone to personalised supported living.
Our Referral Process Explained
Clear steps for seeking support and guidance
We understand that reaching out for support can feel overwhelming. Our referral process is designed to be simple, transparent, and supportive from start to finish—helping families, professionals, and individuals find the care they need with confidence.
Check Eligibility
We help you understand who we can support—adults aged 18-65 with mental health needs, learning disabilities, or autism.
✓ Clear criteria for referrals
✓ Quick answers to common questions
✓ Support for families and professionals
Make an Enquiry
Contact us to start the conversation. Our friendly team listens to your needs and offers initial guidance on next steps.
✓ Personal, compassionate response
✓ No obligation advice
✓ Information tailored to your situation
Assessment & Planning
We arrange an assessment to understand the individual’s needs, preferences, and goals—ensuring we can offer the right support.
✓ Holistic, person-centred assessments
✓ Involvement of families and professionals
✓ Transparent communication throughout
Decision & Next Steps
Once assessments are complete, we communicate decisions promptly and outline the transition plan, supporting you every step of the way.
✓ Timely updates and clear outcomes
✓ Support with transition arrangements
✓ Continuous communication
Eligibility Criteria Explained
We understand how important it is to find the right support for yourself or someone you care about. Our supported living services are designed for adults aged 18-65 who may be living with mental health needs, mild intellectual disabilities, autism, or are transitioning from hospital-based care. We also support those facing challenges with substance or alcohol misuse alongside mental health concerns.
To begin the referral process, the individual must require some level of support to live independently in the community. We welcome referrals from families, healthcare professionals, social workers, and self-referrals. During the referral, we’ll need some background information, current care needs, and any recent assessments to help us understand how we can best support the individual.
If you’re unsure whether someone meets our criteria or have specific questions, our caring team is here to guide you every step of the way. We aim to make the process as clear and reassuring as possible, so you feel confident in your decision to reach out for help.
Frequently Asked Questions
Who can make a referral to your supported living services?
Referrals can be made by family members, healthcare professionals, social workers, or the individuals themselves if they feel ready. Our team will guide you with care and clarity every step of the way.
If you’re unsure about eligibility or the process, we’re here to help.
What are the eligibility criteria for supported living?
Our services are designed for adults aged 18-65 with mental health needs, mild intellectual disabilities, autism, or those transitioning from hospital-based care. We tailor our support to each person’s unique situation.
Eligibility is discussed in detail during our initial assessment.
How does the assessment process work?
Once a referral is received, our team will contact you to arrange a friendly, in-depth assessment. This helps us fully understand the needs, preferences, and aspirations of the individual seeking support.
We prioritise a comfortable and transparent experience throughout.
What happens after the assessment?
Following the assessment, we collaborate with you to develop a personalised support plan. This includes discussing accommodation options, transition timelines, and any ongoing care needs.
Our goal is a smooth, reassuring transition to supported living.
Can families and professionals stay involved during the transition?
Absolutely. We value open communication and encourage families and professionals to remain involved throughout the transition and ongoing care.
Regular updates and meetings are part of our approach to ensure everyone feels supported.
Ready to Start a Referral?
If you’re considering supported living for yourself, a loved one, or someone in your care, our compassionate team is here to help. Reach out for guidance, reassurance, and answers—together, we can make the next steps easier.